FAQs

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Why does it look like there are wet spots on the sides of my soy candle? Soy wax naturally expands and contracts as the temperature in the environment fluctuates. A wet spot may appear when the wax contracts and pulls away from the glass. It is not a defect. It is purely aesthetic and will not affect the performance of the candle. Additives can be used in an attempt to prevent it happening but then our wax wouldn't be completely natural and that's not what we're about. If you‘re really bothered by the aesthetic aspect, try an opaque candle jar instead. 

Why does my candle have white spots (frosting) on it? Frosting is a perfectly normal effect of using natural waxes. It is the natural wax re-crystallizing and trying to return to its natural state.

All soy waxes frost and is a sign that your candle is made using 100% natural soy wax and should not be considered a defect. Some soy waxes have additives to help prevent frosting, however, we use 100% natural soy wax, so you should expect some frosting sooner or later. Frosting does not affect the performance of your candle. 

I used my candle and now the surface is rough? This is a trait of soy wax. Unless we use additives such as paraffin, this will happen. As with frosting, it is another sign that your candle is made with 100% soy wax.

Why has my candle wax turned a brown or yellow colour? Soy wax discolours over time when exposed to light. Fragrances containing vanillin often turn brown or yellow over time. This does not effect the burn of your candle; it is aesthetic. To slow down the process, keep your candle out of direct light. 

Do candles have a shelf life? Soy wax is a plant based wax which means it degrades over time. Generally, soy wax has a shelf life of 1-2 years, but this is impacted by factors such as light exposure, temperature changes, etc. A good rule of thumb is to burn your candle within 1 year. 

How can I make my candle last longer? 

- When on display, keep your candle out of direct sunlight and other harsh lights.

- Use a lid or glass cloche to help preserve the fragrance.

- Store them somewhere dark and cool.

- Avoid areas with high humidity or moisture, such as bathrooms.

- Avoid areas with sudden changes in temperature, such as heat pumps or fire places.