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FAQs

Products

You don't have the scent I'm after. Can you make one? We've launched with 4 main scents and undergone vigorous testing for each one. We release limited editions every now and then, so follow us on instagram @kalani.nz to comment your ideas or vote when we ask. 

Why does it look like there are wet spots on the sides of my soy candle? Soy wax naturally expands and contracts as the temperature in the environment fluctuates. A wet spot may appear when the wax contracts and pulls away from the glass. It is not a defect. It is an aesthetic thing and will not affect the performance of the candle. Additives can be used in an attempt to prevent it happening but then our wax wouldn't be completely natural and that's not what we're about. If you are really bothered by the aesthetic aspect, try an opaque candle jar instead. 

Why does my candle have white spots (frosting) on it? Frosting is a perfectly normal effect of using natural waxes. It is the natural wax re-crystallizing and trying to return to its natural state.

All soy waxes frost and is a sign that your candle is made using 100% natural soy wax and should not be considered a defect. Some soy waxes have additives to help prevent frosting, however, we use 100% natural soy wax, so you should expect some frosting sooner or later. Frosting does not affect the performance of your candle.

Why has my candle formed a hole during drying? If the wax on top dries faster than the wax underneath, the wax sucks down on itself as it continues to dry. To prevent this from happening, try to keep your candle in a warmer room as it dries, especially over night. As with frosting, it is another sign that your candle is made with 100% soy wax.